M
Principal Consultant
Manufacture 2030
Fitting Room and Service Specialist
Work Model
📍 London, England
Employment
💼 Full-Time Direct
Recruitment Type
🛡️ Direct to HR Pipeline
Role Overview & Responsibilities
The Fitting Room and Service Specialist is responsible for demonstrating & training all brand initiatives including Selling, Bra Fitting, Product Knowledge & Brand Standards that drive customer satisfaction & total sales. They support building a customer centric culture through all associates by training & demonstrating best in class selling & fitting capabilities. They also actively lead & participate in brand launch activities including floorsets, education & customer insights.
Key Responsibilities:
● Demonstrates best in class selling capabilities focussed on driving bras as the key differentiator both in the sales floor & in the fitting room
● Supports SLT in executing Bra Certification maintaining 100% of applicable associates are certified at all times
● Actively takes non peak CSL segments supporting overall store sales
● Supports SLT in planning & executing product education by leveraging all company & brand tools
● Ensures brand launches are executed flawlessly by participating in & training associates on new product, mapping & customer feedback
● Demonstrates high level of brand knowledge including store standards supporting overall store execution
● Supports SLT in reviewing Mystery Shop report & actively plans training to improve results
● Ensures customer experience at cash wrap is efficient & service standards are of a high level
● Supports SLT in dealing with any customer related query including but not limited to; Complaints, Parcels/Orders
● Supports overall store by demonstrating & training all brand and store initiatives
Qualifications/Preferences
● Ideally has a minimum of 1 years experience within a customer service focused environment
● Exhibits an authentic desire to exceed the customer’s expectations
● Proven ability to meet or exceed goals preferred
● Demonstrates a sense of urgency
● Has a healthy, competitive spirit, while maintaining a team focus
● Is resilient and bounces back quickly from setbacks
● Pursues opportunities to take on more responsibility
● Seeks out coaching from leaders and peers to improve productivity; leads own learning
● Demonstrates ability to improve customer satisfaction and drive customer loyalty
● Demonstrates excellent store operational skills
● Schedule flexibility that includes evenings, weekends, holidays, and non-business hours
Key behaviours/Approach
● Ability to communicate effectively; both verbal and written
● Ability to form an effective and positive working relationships with other team members
● Ability to work in a team environment to achieve goals
● Have a genuine passion for retail
● Demonstrate genuine desire to provide excellent customer service
● Ability to multitask with attention to detail
● Enthusiastic and positive attitude to work
● Strive towards our best place to work ethos
Job Type: Full-time
Schedule:
- 8 hour shift
Experience:
- customer service: 1 year (required)
Work Location: One location
Frequently Asked Questions
How do I apply for the Fitting Room and Service Specialist position at Victoria's Secret?
Click the “Apply for this Position” button on this page to submit your details directly to Victoria's Secret's recruitment pipeline without agency fees or intermediaries.
Is this role eligible for remote work or international relocation?
This position is based in London, England with potential relocation and visa sponsorship considerations for qualified candidates.
Are there any fees to apply through Jobflixs?
No. Jobflixs is 100% free for all job applicants. We strictly prohibit recruitment fees, candidate registration fees, or placement charges.
