Customer Service

About The Accountancy Partnership
A full time or part time Customer Service Assistant is required to join a modern, technology focused accounting and software company in Wirral. The Accountancy Partnership has been in business for 14 years and since that time has recruited a client base of more than 12,000.
They employ more than 100 members of staff and have developed various software products including cloud accounting software Pandle (www.pandle.com).
The Accountancy Partnership are focused on the smaller end of the market, meaning their clients are typically owner-managed businesses and micro businesses. They offer their services nationwide which has resulted in a very diverse client portfolio.
The company has grown more than 40% year on year since inception. This is set to continue, meaning solid career prospects/progression is available for staff members.

Job Description
A full time or part time, permanent Customer Service Assistant is required to join our customer service department with various tasks. The role would involve a range of duties such as dealing with client feedback and making courtesy calls along with processing client survey forms and helping with disengagements to provide a smooth and friendly service. Full training and guidance is offered with the role.
Benefits may include:

• An additional days holiday for each year with the company
• Cycle to work scheme
• Relaxed atmosphere and casual dress code
• CPD and training costs paid for by the company
• Onsite gym and games room
• Free food provided by professional caterers multiple times per week
• Free parking

The Candidate
The candidate should be good at managing their work load and must ensure a high quality service is produced at all times. The candidate should also be confident, a good decision maker, patient, friendly with a professional telephone manner and highly organised.

Minimum of 22.5 hours per week but alternative hours can be agreed.

For more information about our company please visit www.theaccountancy.co.uk

Job Types: Full-time, Permanent

Salary: £20,659.18-£24,192.90 per year

Benefits:

• Additional leave
• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Gym membership
• On-site parking

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Supplemental pay types:

• Bonus scheme
• Commission pay
• Performance bonus

Work Location: In person