Concession Showroom Supervisor

At Sofa.com we believe that everyone deserves great home furnishings and excellent service from people who are passionate about interiors, so that’s exactly what we provide. With in-house teams from the design development stage right through to our delivery drivers – we can be sure we’re giving our customers a truly unique shopping experience and providing a working environment that inspires and motivates our teams to sell our lovely products.

The Role

This is a fantastic opportunity to join a new team in a new location which we are due to open mid September. We are looking for a talented, driven and versatile Concession Supervisor for our Norwich Showroom who relishes working collaboratively to deliver exceptional customer service.

You will be an experienced, highly motivated and hardworking individual with excellent communication skills and commercial acumen.

You will be required to manage and evaluate every aspect of your concession from customer awareness and service to operational standards, team development and motivation. The role requires adaptability and flexibility.

As the Concession Supervisor, you will develop and support the team to achieve a wonderful on-brand shopping experience and to help deliver brand awareness locally. You will be a brand ambassador, always representing sofa.com at the highest level.

You should be an experienced retailer, ideally within the interiors industry. You should have a strong business acumen and be commercially focused and driven and to help your team drive sales in the showroom. Having good organisational and delegation skills will allow you to effectively manage your day as supporting your team.

You will ensure the smooth day to day running of the concession by supporting your team in:

· Welcoming every customer so they feel at home and relaxed, whilst encouraging them to spend time in the store and browse our range

· Embracing the sofa.com Customer Journey and ensure this is provided consistently by all team members

· Maintaining our high showroom standards and visual merchandising in store

· Processing customer orders as well as writing daily, weekly and monthly reports to distribute to your team and senior management

· Team building, ensuring effective communication and development of individuals.

· Support in conducting monthly meetings with your team as well as providing feedback to the area manager on staff performance

· Regularly assessing competitor activity within the sector and establishing its impact on your showroom’s performance and trading

This is a wonderful opportunity to join a company and brand that is growing and developing, offering some great opportunities to further your skillset and career.

You will need:

· Proven successful experience as a Supervisor within retail

· Powerful leadership skills and business orientation

· Customer management skills

· Strong organizational skills, the ability to plan and prioritise workloads and delegate accordingly

· The ability to multi-task and work under pressure

· A desire to work as part of a team to generate fresh and innovative ideas

· Excellent communication and interpersonal skills

· Background in home/furniture is desirable

· Proficiency in MS Office

If you think you fit the bill, then we would love to have you join our team. Please apply with a covering letter explaining why you are the perfect fit and a copy of your CV.

Due to the high volume of applications, we will only be able to respond to successful candidates.

Job Types: Full-time, Permanent

Salary: Up to £23,778.00 per year

Benefits:

• Cycle to work scheme
• Employee discount
• Private dental insurance
• Referral programme
• Sick pay
• Store discount

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus scheme

Work Location: In person