B
Clinical Advisor
BMS Performance Ltd
Service Desk Analyst (2 x Opportunities)
Work Model
📍 Sheffield, England
Employment
💼 Full-Time Direct
Recruitment Type
🛡️ Direct to HR Pipeline
Role Overview & Responsibilities
We are looking to appoint a Service Desk Analyst to join our busy team. The Service Desk which receives requests for help via phone calls, email, Twitter, and chat, aims to provide a responsive, flexible, and accessible service that enhances the student experience and improves staff productivity.
Find out more about working with the Digital Technology Services Team from Bailey Gleeson – Infrastructure Analysts here.
You will be working in a fast-paced environment; carrying out activities such as account creation and modifications, and resolution of queries coming in via the phone, email, or chat, escalating as required to second-line support teams; using a variety of tools including remote control to identify issues and solutions.
In addition to this you may be required to ensure correct process is followed for major outages, playing a crucial role within incident management ensuring accurate identification and logging of incidents and providing fixes or workarounds.
You will be able to demonstrate effective team working skills, liaising with other teams to maintain up-to-date information and manage the introduction of changes or new services, and ensure the correct documentation and training is available.
A commitment to customer service, experience across a wide range of IT applications and excellent communication skills are essential. Your strong analytical skills identifying problems and workarounds will be complemented by your ability to work collaboratively, sharing information, and supporting others. You will be able to work flexibly and able to adapt quickly to changing requirements of the service, ensuring all members of the team understand what is required of them.
The University is unable to sponsor the employment of international applicants in this role.
Sheffield Hallam welcomes applications from all candidates irrespective of age, pregnancy and maternity, disability, gender, gender identity, sexual orientation, race, religion or belief, or marital or civil partnership status.
Our benefits
We offer a diverse range of benefits and opportunities to pursue a rewarding and fulfilling career in a supportive environment. To find out more, please visit The Hallam Deal: Your Benefits.
Follow @sheffhallamjobs on Twitter for job alerts and information about what makes this a great place to work.
Having trouble with your application? Please see our FAQ’s for more information
Frequently Asked Questions
How do I apply for the Service Desk Analyst (2 x Opportunities) position at Sheffield Hallam University?
Click the “Apply for this Position” button on this page to submit your details directly to Sheffield Hallam University's recruitment pipeline without agency fees or intermediaries.
Is this role eligible for remote work or international relocation?
This position is based in Sheffield, England with potential relocation and visa sponsorship considerations for qualified candidates.
Are there any fees to apply through Jobflixs?
No. Jobflixs is 100% free for all job applicants. We strictly prohibit recruitment fees, candidate registration fees, or placement charges.
