Evening Resident Services Manager - Rehearsal Rooms

Purpose of the Role

To provide onsite lettings and property management services to a build residential development comprising 173 apartments in Rehearsal Rooms, North Acton.

To ensure a high level of customer service is provided to residents at all times, all statutory H&S requirements are met and engage with residents to create a sense of community within the building. Ensure the safety and security of the development is at the fore front of your mind, all issues are dealt with swiftly and in a professional manner.

Key Responsibilities

Regular building patrols to ensure the building is in line with H&S requirements

Provide first class customer service to residents

Ensuring up to date resident communication via various channels including social media

Monitoring the resident services email inbox and actioning requests and enquiries as required

Creating a community feel through communication, events and innovations

To act as first point of call for residents to report maintenance issues

Co-ordinating all contractor appointments and logging issues in order that required service levels are attained

Carrying out regular inspections of communal areas and apartments

Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all times

Following up on lettings enquiries and undertaking apartment viewings

Meet and greet with new tenants; releasing keys, providing Welcome Packs and new tenancy information where required

Completing check in and check out inventory reports

Complete regular buildings walks to ensure there are no Health and Safety issues evident or any security concerns. Highlighting any issues to your Line Manager and taking the appropriate action at the time.

Undertake relevant compliance checks as required by the Resident Services Manager such as apartment water flushing, fire doors check etc

Assist in maintaining the documentation on the Savills Compliance systems

Skills, Knowledge and Experience

• Strong interpersonal skills
• Proactive and dynamic taking ownership of all of core duties
• Accuracy and attention to detail
• Excellent communication skills displaying sensitivities to and understanding of residents’ needs
• Ability to handle multiple tasks
• Competent in using, Word and Outlook
• Flexible and cooperative at all times, working as a member of a Team
• Understanding the importance of achieving deadlines and ensuring quality output
• Use initiative and take responsibility for providing solutions
• To ensure confidentiality and security of all business, client and customer documentation/information
• Well-groomed and of smart appearance
• Dynamic approach, problem solving, well organized and ability to work well under pressure
• SIA Security Guarding licence is essential

Working Hours

4 on 4 off (12 hour shifts) – 7pm to 7am

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