Customer Service Executive
Role Overview & Responsibilities
RunThrough is the UK’s leading running event organiser and inclusive running community. For 10 years, we have been working towards our mission to inspire and build a more active nation through running and putting on thousands of events for nearly one million runners.
Our community tread the roads and trails of some of the country’s most beautiful and iconic venues, as well as some of the most unique running experiences available anywhere as we deliver 200+ events a year. From 5ks to Ultra Marathons, theme parks to National Parks, RunThrough has something for everyone.
We are a tight-knit, collaborative team of enthusiastic, fun and hard-working people across our three locations in Surrey, Manchester and Loughborough.
Job Description: Working directly with our communications team to ensure all our entrants are effectively communicated with via emails and social media over the weekend period from Saturday to Monday.
Responsibilities:
- Assist and ensure efficient responses to all incoming enquiries through emails and social media from Saturday to Monday
- Enable and facilitate event Group Bookings
- Efficiently and accurately manage race entry data
- Establish and maintain mutually beneficial relationships with the running community and corporate clients
- Continually seek out opportunities to enhance the RunThrough brand and reputation
Essential skills and knowledge:
- A friendly and personable disposition
- Strong team player with a can-do attitude and approach
- Excellent spelling and grammar skills
- Previous customer service experience
- Proactive approach
Desirable:
- A passion for health, fitness and sport
- Experience working in mass participation sport
- Experience working with wordpress websites and sprout social
Location: Remote, Hybrid working.
Hours required: Saturday to Monday, 8 hours a day. Overtime opportunities available.
Pay: £12ph
Length of term: 3 month probationary period, flexibility to be extended to 6 months.
Job Types: Part-time, Permanent
Salary: £12.00 per hour
Benefits:
- Work from home
Schedule:
- 8 hour shift
- Every weekend
- Overtime
- Weekend availability
Supplemental pay types:
- Performance bonus
Education:
- A-Level or equivalent (preferred)
Work Location: Remote
Frequently Asked Questions
How do I apply for the Customer Service Executive position at RunThrough Events?
Click the “Apply for this Position” button on this page to submit your details directly to RunThrough Events's recruitment pipeline without agency fees or intermediaries.
Is this role eligible for remote work or international relocation?
Yes, this role is 100% remote and open to qualified professionals across eligible global regions.
Are there any fees to apply through Jobflixs?
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