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Account Manager
BMS Performance Ltd
Quality Assurance Analyst - Hybrid Working
Work Model
📍 Reading, England
Employment
💼 Full-Time Direct
Recruitment Type
🛡️ Direct to HR Pipeline
Role Overview & Responsibilities
Overview:
Within this role you would be responsible for assessing Quality Assurance for Customer Support Specialists (CSS) and Senior Customer Support Specialists (SCSS) to support Guardian’s Customer Service proposition to achieve the target business outcomes, including:
If you'd like to find out more about this role and its requirements please click here.
We hope to hear from you soon!
Guardian are recruiting for a Quality Assurance Analyst to join the team.
Within this role you would be responsible for assessing Quality Assurance for Customer Support Specialists (CSS) and Senior Customer Support Specialists (SCSS) to support Guardian’s Customer Service proposition to achieve the target business outcomes, including:
- Ensuring Guardian’s Customer Services proposition for both advisers and customers is delivered ensuring that the quality of our services continues to meet and be recognised for leading the market
- Determine whether assessment processes and systems meet and operate according to quality requirements.
- Analyse CSS/SCSS capabilities and potential in the context of their objectives and other requirements.
- Provide CSS/SCSS with feedback, advice and support to help them maintain and improve their quality
We're looking for someone with great communication and interpersonal skills and the ability to manage your own workload and work unsupervised.
If you'd like to find out more about this role and its requirements please click here.
We hope to hear from you soon!
Frequently Asked Questions
How do I apply for the Quality Assurance Analyst - Hybrid Working position at Punter Southall Group?
Click the “Apply for this Position” button on this page to submit your details directly to Punter Southall Group's recruitment pipeline without agency fees or intermediaries.
Is this role eligible for remote work or international relocation?
This position is based in Reading, England with potential relocation and visa sponsorship considerations for qualified candidates.
Are there any fees to apply through Jobflixs?
No. Jobflixs is 100% free for all job applicants. We strictly prohibit recruitment fees, candidate registration fees, or placement charges.
