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Customer Service Agent
Work Model
📍 Sumburgh, Scotland
Employment
💼 Full-Time Direct
Recruitment Type
🛡️ Direct to HR Pipeline
Role Overview & Responsibilities
Applications are invited from candidates who naturally care about helping passengers and supporting the delivery of a safe and on-time airline. The opportunity is for a Customer Service Agent in Sumburgh.
The operation is delivered seven days a week, and staff work to a roster, including morning, afternoon, and weekend shifts.
Customer Service Agents have a wide range of duties including:
- Checking passengers in for flights
- Ensuring security protocols are adhered to
- Answer passenger queries when flights have been cancelled/delayed
- Arrange alternative transport/accommodation as required and
- Provide telephone ticketing sales support
- Accepting and processing cargo.
- Supporting the oil and gas operation.
Skills:
- Be customer focused and helpful.
- Enjoy working with the public and meeting new people.
- Have excellent communication skills.
- Be able to respond quickly and efficiently to changing situations
- Be able to deal with difficult situations with tact and diplomacy.
The role is varied involving indoor and outside working, in all weathers.
If you are interested in aviation and are committed to safety and delivering a high-quality service, please send your CV to apply.
Job Types: Full-time, Permanent
Benefits:
- Company pension
- Employee discount
- Free or subsidised travel
- On-site parking
Schedule:
- Day shift
- Monday to Friday
- Overtime
- Weekend availability
Work authorisation:
- United Kingdom (required)
Work Location: One location
Application deadline: 19/05/2023
Frequently Asked Questions
How do I apply for the Customer Service Agent position at Loganair Limited?
Click the “Apply for this Position” button on this page to submit your details directly to Loganair Limited's recruitment pipeline without agency fees or intermediaries.
Is this role eligible for remote work or international relocation?
This position is based in Sumburgh, Scotland with potential relocation and visa sponsorship considerations for qualified candidates.
Are there any fees to apply through Jobflixs?
No. Jobflixs is 100% free for all job applicants. We strictly prohibit recruitment fees, candidate registration fees, or placement charges.
