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Customer Success Manager – SaaS – UK Remote
Work Model
🌐 100% Remote
Employment
💼 Full-Time Direct
Recruitment Type
🛡️ Direct to HR Pipeline
Role Overview & Responsibilities
Job Title: Customer Success Manager – SaaS – UK Remote
The Role:
Location
United Kingdom
Job Type
Permanent
Salary
Salary of up to £60,000 plus Double OTE & Benefits
Reference
47342
Liquid error: internal
Liquid error: internal
Job Title: Customer Success Manager – SaaS – UK Remote
The Role:
The Role:
- Successfully onboard new clients onto the platform by providing first class platform training and advice on how to launch the product successfully
- Review client health metrics regularly to recognise and support at risk clients, as well as capitalise on successful case study and testimonial opportunities
- Hold QBRs with clients to ensure they are progressing well with the product and maintain a strong professional relationship
- Gather quality feedback to represent the voice of the customer internally and provide client specific input into product, marketing and sales process
- Become a platform expert to ensure clients understand how to use the product to best suit their business needs and gain value from it
- Create client facing content such as videos, articles and webinars to promote best practice
- Address and resolve customer queries and concerns via email, phone and support chat where needed
- Proactively generate testimonials and referrals from existing clients
- Collaborate closely with team members to support renewals and expansion opportunities
- Deal with any contract and renewal related discussions and write up new contracts accordingly
- Be there for more junior members of the team, offering advice and guidance where needed
- Named one of the UK’s top 20 cyber scale-ups by Tech Nation
- Growing 100% YOY, will achieve $10million ARR this year
- Named G2 Leader for Security Compliance in Fall 2022 and Spring 2023
- 100% of users rated this company 4 or 5 stars – achieved High Performer in the G2 Summer 2022 report and earning a “Users Love Us” status for consistently high review ratings
- Over 100,000 software and service providers use their online marketplace, with over 1.5 million trusted user reviews
- The company operates in two of the world’s fastest growing exciting markets; cyber & information security, and cloud-based software services
- 3+ years experience in a Customer Success role within a SaaS environment
- Preferably have experience dealing with stakeholders in IT, Ops or Security teams
- Experience handling a book of volume clients (50-100)
- Experience dealing with senior employees in a business (Directors, VPs, C-Suite)
- Commercial experience dealing with renewals and expansions
- Excellent communication skills (written and spoken; you’re the face of the business!)
- Strong professional relationship-building experience
- Be warm, friendly and consultative; you always find answers to problems
- Solid organisational skills as well as being tech-savvy
- Ability to work comfortably from home (in a dedicated space)
- A great time keeper and always punctual
- Salary of up to £60,000 plus Double OTE & Benefits
Location
United Kingdom
Job Type
Permanent
Salary
Salary of up to £60,000 plus Double OTE & Benefits
Reference
47342
Liquid error: internal
Liquid error: internal
Job Title: Customer Success Manager – SaaS – UK Remote
The Role:
- Successfully onboard new clients onto the platform by providing first class platform training and advice on how to launch the product successfully
- Review client health metrics regularly to recognise and support at risk clients, as well as capitalise on successful case study and testimonial opportunities
- Hold QBRs with clients to ensure they are progressing well with the product and maintain a strong professional relationship
- Gather quality feedback to represent the voice of the customer internally and provide client specific input into product, marketing and sales process
- Become a platform expert to ensure clients understand how to use the product to best suit their business needs and gain value from it
- Create client facing content such as videos, articles and webinars to promote best practice
- Address and resolve customer queries and concerns via email, phone and support chat where needed
- Proactively generate testimonials and referrals from existing clients
- Collaborate closely with team members to support renewals and expansion opportunities
- Deal with any contract and renewal related discussions and write up new contracts accordingly
- Be there for more junior members of the team, offering advice and guidance where needed
- Named one of the UK’s top 20 cyber scale-ups by Tech Nation
- Growing 100% YOY, will achieve $10million ARR this year
- Named G2 Leader for Security Compliance in Fall 2022 and Spring 2023
- 100% of users rated this company 4 or 5 stars – achieved High Performer in the G2 Summer 2022 report and earning a “Users Love Us” status for consistently high review ratings
- Over 100,000 software and service providers use their online marketplace, with over 1.5 million trusted user reviews
- The company operates in two of the world’s fastest growing exciting markets; cyber & information security, and cloud-based software services
- 3+ years experience in a Customer Success role within a SaaS environment
- Preferably have experience dealing with stakeholders in IT, Ops or Security teams
- Experience handling a book of volume clients (50-100)
- Experience dealing with senior employees in a business (Directors, VPs, C-Suite)
- Commercial experience dealing with renewals and expansions
- Excellent communication skills (written and spoken; you’re the face of the business!)
- Strong professional relationship-building experience
- Be warm, friendly and consultative; you always find answers to problems
- Solid organisational skills as well as being tech-savvy
- Ability to work comfortably from home (in a dedicated space)
- A great time keeper and always punctual
- Salary of up to £60,000 plus Double OTE & Benefits
Frequently Asked Questions
How do I apply for the Customer Success Manager – SaaS – UK Remote position at Finlay James?
Click the “Apply for this Position” button on this page to submit your details directly to Finlay James's recruitment pipeline without agency fees or intermediaries.
Is this role eligible for remote work or international relocation?
Yes, this role is 100% remote and open to qualified professionals across eligible global regions.
Are there any fees to apply through Jobflixs?
No. Jobflixs is 100% free for all job applicants. We strictly prohibit recruitment fees, candidate registration fees, or placement charges.
