Remote Delivery Customer Support Advisor

Immediate Starts Available

You will be working Monday to Friday 9am till 5pm, it will include 1 in 3 Saturday on a rota basis.

About the us

DIY-Kitchens.com is the world's biggest online kitchen retailer, a family-owned business with three world class, state of the art manufacturing sites in Yorkshire. We’ve been manufacturing our kitchens since 1982 and we pride ourselves on producing stunning kitchens that our customers love, finished to the highest standard and built to last.

We’re rated “Excellent” by our customers on Trustpilot and have even been awarded “Best Rated Kitchen Brand” By Which? magazine. We now have a number of exciting opportunities for you to join our team of 400+ colleagues and grow your career with us – in return we’ll reward you with some fantastic benefits and a great future with a friendly, dynamic company.

Main Responsibilities

• Ensuring all customers experience a smooth delivery process
• You will be responsible in answering telephone calls as well as responding to queries sent through the online support ticket system
• Ensuring all queries are dealt with professionally and in a timely manner
• Handle delivery complaints through various channels of communication
• Liaising with colleagues internally and delivery drivers to ensure an accurate ETA is provided to customers
• Booking customers in by sending confirmations through text and email
• Deliver exceptional customer service by truly listening and empathising with the customer, while also taking ownership
• Offer problem solving solutions and follow up with customers with a ‘can do attitude’

About you:

• Experience in customer service is a must
• Be empathetic and a problem solver
• Confident IT Skills - able to navigate through various computer systems
• Strong attention to detail
• Be able to communicate in a confident, clear and friendly manner
• The ability to remain calm under pressure in a fast-paced environment
• Flexibility towards working hours as overtime may be required on some days
• Positive attitude towards work

Benefits:

• Will be remote working (no travel costs, no travel time, lunch at home etc)
• Pension scheme
• Family run business
• Weekly pay
• 2-week training programme inhouse
• Competitive salary (not minimum wage)
• 30 days holiday (inclusive of Bank Holidays)
• Company laptop and phone provided

Job Types: Full-time, Permanent

Schedule:

• Day shift

Work Location: Hybrid remote in Pontefract