C
Senior Customer Service Representative
City Facilities Management (UK)
Desktop Support Engineer
Work Model
📍 London, England
Employment
💼 Full-Time Direct
Recruitment Type
🛡️ Direct to HR Pipeline
Role Overview & Responsibilities
Role : Deskside Support
Mode of Hiring : Contract
Location : London, Uk
Job brief
We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade, and troubleshoot hardware and software systems.
Desktop Support Engineer responsibilities includes:
- Addressing user tickets regarding hardware, software, and networking
- Walking customers through installing applications and computer peripherals
- Asking targeted questions to diagnose problems.
- Guide users with simple, step-by-step instructions
- Conduct remote troubleshooting.
- Test alternative pathways until you resolve an issue.
- Customize desktop applications to meet user needs.
- Record technical issues and solutions in logs.
- Direct unresolved issues to the next level of support personnel
- Follow up with clients to ensure their systems are functional.
- Report customer feedback and potential product requests
- Help create technical documentation and manuals.
Job Type: Temporary contract
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Experience:
- Desktop Support: 1 year (preferred)
Work Location: In person
Frequently Asked Questions
How do I apply for the Desktop Support Engineer position at Deltaclass Technology?
Click the “Apply for this Position” button on this page to submit your details directly to Deltaclass Technology's recruitment pipeline without agency fees or intermediaries.
Is this role eligible for remote work or international relocation?
This position is based in London, England with potential relocation and visa sponsorship considerations for qualified candidates.
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