Adviceline Telephone Adviser - 35 hours per week, Ilkeston

Hours: 35 hours per week (working over 5 days)

(Adviceline is open Monday to Friday, 9am to 4pm)

Salary: £22,811 - £24,733 annum, pro rata

Contract: Fixed term to 31 March 2024

Base: Ilkeston

We have an exciting opportunity for an enthusiastic telephone adviser to join our

existing Adviceline team, which provides an excellent telephone advice service

across Derbyshire Districts. Our telephone advisers are often the first point of

contact with the public. Their role is to assess a client’s needs and decide the best

next step to help resolve the issue. Advice will be given over the phone, in addition

to self-help materials designed to empower clients to help themselves.

Applicants need to be computer-literate, although training on our case recording

systems will be given. You must be confident in working to performance targets.

Good communications skills, both written and verbal are essential in the role, as is

excellent customer service skills with a non-judgemental approach. A background

in advice giving is desirable but not essential.

Terms and conditions

Annual leave: 35 days annual leave per year, including Bank Holidays and four days Christmas

Shutdown. Additionally, there is a long service leave of 1-5 days after 4-8 years’ service. We also

offer an annual leave purchasing/selling scheme.

Pension: Auto enrolment into an approved pension scheme. 6% contribution by the

organisation, 2% contribution from staff member.

Sick pay: 3 months full pay and 3 months half pay (dependent on length of service).

Other benefits: Employee assistance programme, including perks

At Citizens Advice Derbyshire Districts we provide free, confidential, impartial and independent

advice and information on a wide range of subjects. We value diversity, promote equality and

challenge discrimination. We encourage and welcome applications from people of all

backgrounds.

The successful candidate will be required to undertake a Disclosure and Barring Service check.

The possession of a criminal record will not necessarily prevent an applicant from obtaining this

post, as all cases are judged individually according to the nature of the role and the background

and circumstances of your offence. Please get in touch to see our policy on DBS checks.

To view and download the recruitment pack visit:

www.citizensadvicederbyshiredistricts.org.uk/get-involved/join-our-team/

Please send a CV with a completed application form to hr@ddcab.org.uk

Closing date: When a suitable candidate is found

Interviews: TBA

Job Type: Part-time

Salary: £22,811.00-£24,733.00 per year

Schedule:

• Monday to Friday

Work Location: In person