Customer Service Advisor

37 hours per week
Do you want to be at the forefront of customer service delivery, balancing the needs of the Council, its stakeholders and the citizens of Bridgend? This is an exciting time for Customer Services as we look to transform how we have previously delivered our services.
You will be dealing with a variety of enquiries across all channels e.g. email, online, telephone and face to face. You will wherever possible resolve the enquiry at the first point of contact.
This is a varied and demanding role in which you will be the advocate for the customer delivering the standards outlined in ‘Our Promise’.
You will be required to support and encourage citizens to use our new online digital self-serve customer portal as well as being an advocate of channel shift and proactively promoting to customers the benefits of digital.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
You will have excellent communication skills, patience and tenacity and be prepared to work on a rota covering different customer channels during the hours of 8:30am to 5:00pm Monday to Thursday and 8:30am to 4:30pm on Friday.
The ability to greet customers through the medium of Welsh is a requirement for this post.
Protecting children, young people and adults is a core responsibility for all council employees.
Applicants should note that a criminal record check by the Disclosure & Barring Service (DBS) will be necessary for the successful applicant.

We offer a range of benefits designed to attract, develop, and reward our employees – click here to find out more

Closing Date: 6 April 2023
Interview Date: 17 April 2023