Ecommerce Operation Executive

We are currently looking for a Ecommerce Operations Executive to join our London ecommerce team. Reporting to the Senior Ecommerce Operations Executive, the Ecommerce Operations Executive is responsible for the day-to-day running of the website with the aim to maximise conversion and create a best in class customer experience. You will make sure that everything runs smoothly, continually seek to improve processes and use tools available to make data led decisions.

YOUR TEAM

As an established and much-loved household name, you know all about our high street roots and bricks and mortar stores. Now, we’re looking to the future. Since 2021, we’ve embraced some changes. We joined the boohoo group and have transformed into a primarily digital brand. Our vision is to be the UK’s leading online department store and make our mark on the international market. We strive to become the number one destination for fashion, beauty and home. That’s why we need you.

WHAT YOU'LL BE DOING

• Work in collaboration with the wider team to effectively launch new campaigns and collections on time
• Manage sort order, reviewing regularly to optimise performance and drive conversion
• Work with Senior Operations Executive on AB testing sort order rules to understand what works across different pages, brands and territories
• Responsible for manual visual merchandising as necessary
• Oversee the publishing process
• Collaborate with the optimisation team to enhance the customer journey through effective taxonomy and product attribution
• Work with SEO to ensure site content supports improvements to Google ranking and suggest changes to navigation or catalogue
• Coach and support the operations assistants with their day to day tasks
• Actively build relationships with peers across the business including buying, merchandising, brand content and marketing
• Use tools available such as Google Analytics and Contentsquare to understand site performance and make data driven suggestions for improvements
• Share these insights at meetings with the team or wider business
• Contribute to ideas for A/B and multivariate testing where relevant
• Support with delivery of daily, weekly and any ad hoc reporting
• Support with the delivery of new functionality as required

WORKING WITH US

To succeed here, you have to love working at pace. It’s relentless, but we love it. Change is a certainty – you need to adapt and be agile. We want you to challenge the status quo, innovate and be open to trying new things. We’re always pushing boundaries. We empower our people, giving them freedom and autonomy to learn and grow in their roles. We’re passionate, agile, creative and one team.

MORE ABOUT YOU

• Ecommerce or retail experience in a similar role
• Ability to delegate and support junior members of the team
• Strong communication skills
• Experience using tools such as Google Analytics
• Highly organised
• Team player with the ability to work with functions across the business

WHY JOIN US

We’ve set our sights on dominating the global e-commerce fashion market, and because we’re 13 brands (and counting), there are plenty of opportunities to grow your career. Our mission is to create a workplace where everyone is respected, their individual differences are valued, and they can be themselves at work without exception.

• You’ll get the opportunity to take part in our various share schemes
• Core hours enable you to flex your working times around your needs on an ad hoc basis
• Benefits that support your health and wellbeing
• There’s up to 40% discount off all our brands
• Our social calendar? Next level
• With HQs in Manchester and London and offices across the globe (some are dog friendly!), we offer a buzzing atmosphere and the boohoo family culture wherever you work

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