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2nd Line Desktop Support Engineer
Work Model
📍 Stevenage, England
Employment
💼 Full-Time Direct
Recruitment Type
🛡️ Direct to HR Pipeline
Role Overview & Responsibilities
2nd Line Desktop Support Engineer (SC)
Location: Hawthorn (SN13), Portsmouth, Stevenage – Onsite
Term: 12 months
Rate: £220 per day (Inside IR35 via Umbrella Company)
Applicants must hold a valid Security Clearance to be eligible for this role
Job Description
As Desktop Engineer you will join the IT team in its support of the Digital Workplace.
The Desktop Engineer will be responsible for build and support activities across the desktop environment.
The selected candidate will provide technical solutions, resolving or escalating where necessary, to deliver excellent customer service.
Primary Job Responsibilities
- Provide technical support of the Microsoft Windows desktop environment and software products (both remote and onsite).
- Build and deploy Microsoft Windows devices with software.
- Support and deployment of mobile phone devices.
- Second Line support with knowledge and experience of desktop/application troubleshooting.
- Excellent customer focused communication skills.
Desired Skills and Experience
- Working knowledge and understanding of ITIL best practice.
- Strong knowledge of Windows 10 operating system.
- Strong knowledge of Microsoft Office based products.
- Working towards third Line support in the areas of desktop/application troubleshooting
Job Type: Fixed term contract
Contract length: 12 months
Salary: Up to £220.00 per day
Schedule:
- 8 hour shift
- Day shift
Licence/Certification:
- Security Clearance (required)
Work Location: In person
Frequently Asked Questions
How do I apply for the 2nd Line Desktop Support Engineer position at Accenture?
Click the “Apply for this Position” button on this page to submit your details directly to Accenture's recruitment pipeline without agency fees or intermediaries.
Is this role eligible for remote work or international relocation?
This position is based in Stevenage, England with potential relocation and visa sponsorship considerations for qualified candidates.
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